Fine Art Prints - FAQ
WE OFFER WORLDWIDE SHIPPING - FREE SHIPPING FOR AUSTRALIA
Q. How sustainable are your prints and packaging?
Out of respect for our beautiful planet I have done my utmost to reduce the carbon footprint of this shop.
For more information around Hahnëmuhle's sustainability please click here.
I have kept the packaging and printed marketing material to a bare minimum. I have not done this from a cost cutting perspective but from a place of respect for our planet’s finite resources.
You will not receive any printed promotional flyers with your print, nor will you receive a printed thank you card.
I am deeply honoured to have my work hanging on your walls and it gives me great pleasure to express my gratitude to you with a more environmentally friendly e-card!
Mailing tubes are FSC certified and are 100% recyclable and reusable (please use them again, they are brilliant for storage and safe keeping of any artwork).
Mailing labels are FSC certified 100% environmentally friendly recycled material and water soluble adhesive.
All prints are wrapped in archival acid free glassine paper and FSC certified brown acid free paper (this paper is reusable and recyclable).
I do not wrap the prints in plastic or plastic bubble wrap.
With every order I have enclosed a pair of complimentary cotton gloves for safe handling of your fine art print/s.
The only branding you will see on my tubes is my tape and sticker (see below). The tape is recycled FSC certified, with a water activated adhesive (no glue or wax used), and printed with soy based inks.
Branding Stickers - may be used sparingly. They are printed with soy based inks, FSC certified, lignin and sulphur free, acid free pulp, made from cellulose fibre.
My Business Cards are printed on an FSC recycled 100% certified stock and all printing is carbon neutral.
Print care instructions will NOT be printed and included with your print. They will be sent to you via email at the time your print is despatched to you.
Certificate Of Authenticity - You will receive a Hahnemühle COA with your print/s.
Free shipping to Australia. We ship worldwide.
Q. How long will it take for our print/s to reach us and how are they despatched?
Each artwork is custom made to order, please allow 2 to 3 weeks for Australian orders and 3 to 4 weeks for international orders.
Once I have received your order you will receive confirmation via email.
I ship worldwide from Adelaide, Australia. All prints are despatched with Australia Post and you will be sent via email a shipment confirmation with an Australia Post tracking number at the time of despatch.
All prints will be personally and lovingly checked, handled, signed and numbered by myself and despatched by my expert master printer.
Q. Can you tell me more about the size of prints you offer and can I custom order?
All prints come in 4 sizes as outlined below, however should you be interested in any other size, please contact me and I will be happy to customise your print of choice.
Small - This size looks fabulous leaning on a shelf or table, perhaps even on your bedside table or to hang on the wall in a smaller space, or curated with other size images on the wall. The finished print / paper size is 30 x 46 cm (12 x 18 inches). The actual image size is 28 x 42 cm (11 x 16.5 inches)
Medium - This is a very practical size for leaning or hanging. The finished print / paper size is 50 x 75 cm (20 x 29 inches). The actual image size is 45 x 68 cm (18 x 27 inches) with a white border around it.
Large - This size makes a statement on any wall. The finished print / paper size is 60 x 90cm (24 x 35 inches). The actual image size is 54 x 82 cm (21 x 32 inches) with a white border around it.
Extra Large - This is an impressive size and makes a strong impact in any space! The finished print / paper size is a very large 80 x 120cm (31 x 47 inches). The actual image size is 73 x 110 cm (29 x 43 inches) with a white border around it. This size gives you the feeling of almost being able to step into the scene, its definitely one of my favourites!
Q. Must I have a white border around my print?
If you would prefer your print to come without a white border, please specify this in the notes section of your order, and it will be printed edge to edge.
Q. Do you offer exchanges or returns?
Please refer to the Refund Policy page (link located at the bottom of the website)