FAQ

 

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Q. How sustainable are your prints and packaging?

Out of respect for our beautiful planet I have done my utmost to reduce the carbon footprint of this shop.

All fine art prints are printed on sustainable fine art Hahnëmuhle paper.

Packaging

I have kept the packaging and printed marketing material to a bare minimum. I have not done this from a cost cutting perspective but from a place of respect for our planet’s finite resources.

You will not receive any printed promotional flyers with your print, nor will you receive a printed thank you card.

I am deeply honoured to have my work hanging on your walls and it gives me great pleasure to express my gratitude to you with a more environmentally friendly e-card!

Mailing tubes are FSC certified and are 100% recyclable and reusable (please use them again, they are brilliant for storage and safe keeping of any artwork).

The mailing tube caps are plastic and I am in the process of sourcing a more environmentally friendly alternative. 

Mailing labels are FSC certified 100% environmentally friendly recycled material and water soluble adhesive.

All prints are wrapped in FSC certified brown acid free paper (this paper is reusable and recyclable). I also use one to two pieces of acid free tissue paper to enable me to roll the print without touching the ink.

I do not wrap the prints in plastic or plastic bubble wrap, they will come with a corrugated recyclable FSC corrugated cardboard around them for added protection.

The only branding you will see on my tubes is my tape and sticker (see below). The tape is recycled FSC certified, with a water activated adhesive (no glue or wax used), and printed with soy based inks. 

Branding Stickers - may be used sparingly. They are printed with soy based inks, FSC certified, lignin and sulphur free, acid free pulp, made from cellulose fibre.

My Business Cards are printed on an FSC recycled 100% certified stock and all printing is carbon neutral. 

Print care instructions will NOT be printed and included with your print. They will be sent to you via email at the time your print is despatched to you.

CERAMIC ELEPHANTS

Will be posted in a box of FSC recycled cardboard, forestry content of the box has been sourced from an FSC certified supplier supporting healthy forests and protecting wildlife. The elephant will be wrapped for its protection in used newspaper, no plastic will be used. The labels will be the same labels as outlined for the prints (see above), along with any branding tape used (see above).

SHIPMENT

Free worldwide shipping on all prints

Q. How long will it take for our print/s to reach us and how are they despatched?

Each artwork is custom made to order, please allow 2 to 3 weeks for Australian orders and 3 to 4 weeks for international orders.

Once I have received your order you will receive confirmation via email.

I ship worldwide from Adelaide, Australia. All prints are despatched with Australia Post and you will be sent via email a shipment confirmation with an Australia Post tracking number at the time of despatch.

All prints will be personally and lovingly handled, signed and numbered by myself. They will then be carefully wrapped in a sheet of acid free paper, and placed in an FSC certified recyclable mailing tube for its safe despatch.

Q. Can you tell me more about the size of prints you offer and can I custom order?

All prints come in 4 sizes as outlined below, however should you be interested in any other size, please contact me and I will be happy to customise your print of choice.

Small - This size looks fabulous leaning on a shelf or table, perhaps even on your bedside table or to hang on the wall in a smaller space, or curated with other size images on the wall. The finished print / paper size is 30 x 46 cm (12 x 18 inches).  The actual image size is 28 x 42 cm  (11 x 16.5 inches)

Medium - This is a very practical size for leaning or hanging. The finished print / paper size is 50 x 75 cm (20 x 29 inches). The actual image size is 45 x 68 cm (18 x 27 inches) with a white border around it.

Large - This size makes a statement on any wall. The finished print / paper size is 60 x 90cm (24 x 35 inches). The actual image size is 54 x 82 cm (21 x 32 inches) with a white border around it.

Extra Large - This is an impressive size and makes a strong impact in any space! The finished print / paper size is a very large 80 x 120cm (31 x 47 inches). The actual image size is 73 x 110 cm (29 x 43 inches) with a white border around it. This size gives you the feeling of almost being able to step into the scene, its definitely one of my favourites!

Q. Must I have a white border around my print?

If you would prefer your print to come without a white border, please specify this in the notes section of your order, and it will be printed edge to edge.

 

Q. Do you offer exchanges or returns?

Please refer to the Terms page (link located at the bottom of the website)